Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
24-Hour Cancellation Policy: If you need to cancel a reservation or reschedule one, we require 24 hours notice for all services. If we do not receive a confirmation for your appointment 24 hours prior to your appointment time, we will drop your appointment.
Appointments cancelled or rescheduled in less than the required time will be billed 100%. Late arrivals will result in a shortened appointment. Appointments booked for the same day are considered confirmed and cannot be cancelled, to adhere to our strict 24-hour cancellation policy. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.::
Please know that your privacy is our top concern!
Thank you for understanding!